Privacy Policy

Last Updated: December 5, 2025

Media Matter ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our project and financial management platform.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, company name, and password when you create an account
• Profile Information: Job title, department, phone number, and other professional details
• Project Data: Project details, timelines, budgets, and related information you input into the platform
• Financial Information: Billing information, invoices, and payment details processed through our secure payment processors
• Communications: Messages, support requests, and feedback you send to us

1.2 Information Automatically Collected

When you use Media Matter, we automatically collect certain information:

• Usage Data: Features used, actions taken, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and referring URLs
• Cookies and Similar Technologies: We use cookies to enhance your experience (see our Cookie Policy)

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To operate, maintain, and improve Media Matter's features and functionality
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you updates, notifications, technical alerts, and respond to inquiries
• Analytics: To understand usage patterns, improve user experience, and develop new features
• Security: To protect against fraud, unauthorized access, and ensure platform security
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Marketing: With your consent, to send promotional materials and product updates (you can opt-out anytime)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers (for data storage and infrastructure)
• Payment processors (for billing and transactions)
• Analytics providers (for usage insights)
• Email service providers (for communications)
• Customer support tools

3.2 Business Transfers

If Media Matter is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

3.4 With Your Consent

We may share information with other parties when you give us explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure authentication and access controls
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you close your account, we will delete or anonymize your personal information within 90 days, unless retention is required by law.

6. Your Rights and Choices

You have the following rights regarding your information:

6.1 Access and Portability

You can access, download, and export your data from your account settings.

6.2 Correction

You can update and correct your information directly in the platform.

6.3 Deletion

You can request deletion of your account and associated data by contacting us at hello@mediamatter.io.

6.4 Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any promotional email or by updating your notification preferences.

6.5 Cookie Management

You can control cookies through your browser settings. See our Cookie Policy for details.

7. International Data Transfers

Media Matter is based in Latvia (EU). If you access our services from outside the European Union, your information may be transferred to and processed in the EU. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Media Matter is not intended for users under 16 years of age. We do not knowingly collect information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of Media Matter after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

SIA Niit Solutions
Email: hello@mediamatter.io
Address: Raunas iela 5, Riga, Latvia